If you're regularly out of town for 3 weeks or more, or have an under-used pied-à-terre,
your property could be earning you extra income while you're away.

Who are we?

Our business is short letting other people's flats and houses mainly to North Americans coming to London and Paris on holiday. We've been in business since 2001. We have over 70 properties on our books in London, 25 in Paris many happy owners - read what's been written about us in the London lifestyle magazines.

Our dedicated web sites, Coach House London Rentals and Coach House Paris Rentals, receive over 20,000 visitors a month!

We are now extending our operation to New York.

We have three sorts of owners: those who live out of town but maintain an expensive but under-used pied-à-terre, those who live in the city but are regularly away for periods of 3 weeks or more, and those who live here but are happy to move out and stay elsewhere when we have a let for their property.

What sort of properties do we take on?

Good residential properties in all 5 boroughs and just across the Hudson in easy reach of PATH. They must be in good decorative condition, clean and well furnished, with the emphasis on functionality rather than luxury, and no more than 10 minutes walk from a subway or PATH station. We are interested in all sizes of properties but especially in larger apartments and houses with 3 or more bedrooms.  

Almost all our guests are coming to New York as tourists. They want to use the accommodation to sleep - not live - in, so wear and tear is minimal. They're generally not interested in cooking - they are only here for a short time and almost always prefer to eat out or get take-out. The kitchen is mainly used to prepare a light breakfast, so the minimum basic requirement is for a fridge, micro-wave and coffee making machine (filter or french press is fine).

How long must the property be available for and what is the lead time?

The longer the period of availability and the more flexible you can be the better chance we have getting you good lets - however we only list properties with a minimum availability of 6 to 8 weeks per year. We will always check that it is convenient for you before accepting a let for your property. Our average lead time for bookings is 8-12 weeks so forward planning is important.

How long do they stay?

Our normal minimum let is for 5 nights. Most of our lets are for between 1 and 2 weeks.

We are not able to guarantee anything! If we have no one to pay us we can't pay you. But….......... there are a growing number of people looking for this type of accommodation for their stay in New York. What you'll receive will depend on the size of your property, where it is and what we can charge for it. We'll be happy to discuss this with you.

Unlike a conventional letting agent we charge no introduction fee, typically 25%, and no management fee, typically another 5%. Payment to you will normally be no more than 7 days after the end of each letting. And you can rest assured that you'll get your money as all our guests pay the full rental cost and a security/damages deposit (amount agreed with you) before they are allowed through your front door.
We do however advise that our service isn't suitable for people who need a guaranteed income or who are able to let their property for 3 months or more. If that's the case you should consider a normal commercial letting.

How do I know my property and possessions will be taken good care of?

When occupied, your property will be seen at least every 7 days: when guests first arrive, when the linen is changed and when they leave. If they stay longer than a week we check the property every 7 days. Our guests are overwhelmingly professional people. They are in New York, often for the first time, on holiday. They are interested in seeing New York, not having wild parties! Read what our mainly American guests in London say about our service to get a feel for the sort of people they are. They're a far safer bet than a random punter answering an advert, or from an agency!

Valuables should be locked away or removed from the property. You will need to provide a little storage space (wardrobe & drawers), however visitors rarely unpack fully. We'll make a 'photo inventory' showing the condition of the property prior to guests coming in. Any damages will be charged against the deposit paid by guests before they arrive. You should also notify your insurance company, as well as your lender if you have a mortgage.

One of our team checks the guests in and gives them a full briefing about the property and the local neighbourhood. After departure one of our team will check over your property and ensure that all is OK. Any damage, very rare in our experience, is charged to the guest.

What about the cleaning and linen?

You will need to ensure the property has all the necessary towels, bath mats, bed linen, tea towels etc. (normally two full sets). For cleaning and laundry ideally we use your own cleaner (paid by us through you) to clean and change the linen once a week. If you don't have a cleaner we can arrange to use one of our own. Our guests are responsible for leaving the property in the same state that they found it (with the exception of the bed linen and towels). They have a strong incentive to do so as any out-of-the-ordinary cleaning costs are charged against their deposit.

Inevitably there is the occasional breakage. It's advisable not to leave the best china and glass out for guests' use! Significant breakages are charged to the guests.

You remain responsible for the line rental. The cost of calls made by guests are charged against their deposit and reimbursed to you. We determine this using Verizon on-line bill viewing, or equivalent if you use an alternative supplier.

You remain responsible for the cost of gas, electricity and water.

Problems? We are available at the end of a telephone to resolve any problems with equipment or utilities. In the unlikely event that repairs or replacements are necessary we will always contact and consult you first. We work closely with, and recommend, NewYourKey (NYK).

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NewYourKey (NYK) act as guardians of your home by safeguarding a copy of your property keys. In doing so, they can then provide you with their security and essential home services, available 24/7 to attend to alarm activations and other domestic emergencies. As a member you also have access to a variety of added value services to help you manage your home; from sourcing and managing vetted contractors at fixed rates, to checking your home when you are away, forwarding mail, facilitating deliveries for purchases, or even personal home shopping servives.

We sign an agreement whereby we rent your property for the period(s) it is available and you authorise us to sub-let it to our guests. Prior to occupancy, guests are required to have paid in full the sum due plus a security/damages deposit and also to sign a holiday let agreement and the photographic inventory.

Unless you wish otherwise, we have a No Smoking policy for all our properties.

Virtually nothing! We'll help you prepare brief notes on your property, appliances, heating & hot water, security systems etc. and some information about the local area: restaurants, cafés, pubs, subway etc. You must leave the place clean and tidy. Just give us the keys and we'll do the rest. We'll hand your property back to you in the same good condition in which you left it.
 Remember, the average lead time for bookings is 6-8 weeks so forward planning is important.  

Phone Olivia on (917) 690-0175, e-mail: owners@chsnyc.com or complete the web form.

We can talk and then arrange to meet whenever you wish. You're welcome to check references which we'll be happy to give you. We'll need to see your property to ensure it is suitable and take some photos to use on our web site.

 Not for you but you know someone who might be interested? Do please tell them about us.